Parents MUST contact the surgery for the each Independent doctor’s appointment policy in regards to Skin checks for children under the age of 16.

If you have any flu like symptoms please contact us by phone if you have an appointment or visiting our clinic for further instructions.

Please do not arrive any earlier than 5 minutes prior to your appointment time unless you are a new patient. New patients MUST arrive 15minutes prior to complete the new patient registration form.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by the Doctors and the Practice guidelines.

Due to the clinic's extremely busy schedules and waiting period for an appointment, it is your doctor's policy that if you do not attend your appointment or cancel your appointment with 24 hrs notice a fee of $60.00 will be incurred and another appointment will not be made until this account is paid.

We thank you for your understanding and co-operation.

Patient Feedback

We are constantly striving to improve the quality and standard of service to our patients. We value your input and any suggestion you may have that could assist us in enhancing our service.

Google and Social Media Reviews

We are happy to discuss and address any issues or concerns that you may have regarding your care whilst attending our practice. This can be done in the clinic, over the phone or in writing if preferred.

However, we are unable to respond to negative or defamatory reviews on social media platforms due to confidentiality restrictions, regulations and ethical codes.

Defamatory comments

Defamatory comments which may impact on the reputation of Medeco Skin Cancer Clinic, your Doctor or Staff, may result in legal action.

If you have any suggestions or feedback, please speak to our Practice Manager.

The Practice manager can be contacted on 02 4724 2030.