IMPORTANT:

Medeco Skin Cancer Clinic is a Mixed billing clinic.

Parents MUST contact the surgery for Medeco's appointment policy in regards to Skin checks for children under the age of 16.

If you have any flu like symptoms please contact us by phone if you have an appointment or visiting our clinic for further instructions.

Mask wearing is recommended in our Medical Centre. If you are experiencing any acute respiratory symptoms please ensure you are wearing a mask.

For social distancing purposes and for the safety of our vulnerable patients, doctors and staff it is the policy of the practice that appointments are to be attended by the patient only unless a carer is required or you have young children. Please do not arrive any earlier than 5 minutes prior to your appointment time.

Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.

Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by the Doctors and the Practice guidelines.

Due to the clinic's extremely busy schedules and waiting period for an appointment, it is the policy of the practice that if you do not attend your appointment or cancel your appointment with 24hrs notice a fee of $55.00 with be incurred and another appointment will not be made until this account is paid.

We thank you for your understanding and co-operation.

Patient Feedback

We are constantly striving to improve the quality and standard of service to our patients. We value your input and any suggestion you may have that could assist us in enhancing our service.

Google and Social Media Reviews

We are happy to discuss and address any issues or concerns that you may have regarding your care whilst attending our practice. This can be done in the clinic, over the phone or in writing if preferred.

However, we are unable to respond to negative or defamatory reviews on social media platforms due to confidentiality restrictions, regulations and ethical codes.

Our Policy

Therefore, it is Practice Policy that we will not continue to provide services to individuals that leave such reviews as these acts undermine the ideal Doctor-Patient relationship and quality of care. Posting of such reviews will act as a termination of care (life threatening emergencies excluded).

Defamatory comments

Defamatory comments which may impact on the reputation of Medeco Skin Cancer Clinic, the Doctors or Staff, may result in legal action.

If you have any suggestions or feedback, please speak to our Practice Manager.

The Practice manager can be contacted on 02 4724 2030.