Medeco Skin Cancer Clinic is a Mixed billing clinic.
Parents MUST contact the surgery for Medeco's appointment policy in regards to Skin checks for children under the age of 16.
If you have any flu like symptoms please contact us by phone if you have an appointment or visiting our clinic for further instructions.
Mask wearing is recommended in our Medical Centre. If you are experiencing any acute respiratory symptoms please ensure you are wearing a mask.
For social distancing purposes and for the safety of our vulnerable patients, doctors and staff it is the policy of the practice that appointments are to be attended by the patient only unless a carer is required or you have young children. Please do not arrive any earlier than 5 minutes prior to your appointment time.
Please be patient when you are attempting to contact the practice as reception staff are dealing with an unprecedented number of enquiries.
Please show respect and understanding when dealing with the reception staff as the Practice cannot tolerate rudeness or aggression towards them as they are only performing their role as required by the Doctors and the Practice guidelines.
Due to the clinic's extremely busy schedules and waiting period for an appointment, it is the policy of the practice that if you do not attend your appointment or cancel your appointment with 24hrs notice a fee of $55.00 with be incurred and another appointment will not be made until this account is paid.
We thank you for your understanding and co-operation.
This authority is available to you if you wish to make a formal complaint on the medical treatment you have received. It is important for you to note that you must attempt to address your issue with the medical practitioner in the first instance. The following describes the complaint system:
Talk to the receptionist
If you feel your concerns have not been addressed, please write to:
The Manager of Operations
Medeco Skin Cancer Clinic
535 High Street
PENRITH NSW 2750.
If you require further assistance, or you feel your complaint has not been meet with an adequate response, contact the Health Care Complaints Commission (HCCC) on the below details.
Locked Bag 18,
Strawberry Hills 2012
PH:(02) 9219 7444 or 1800 043 159 Toll Free.